After the receipt of this form, ITER will issue a binding offer for the total services requested. This offer will have a maximum validity period of a month. Upon acceptance of the offer by the customer, ITER shall assign a time interval to the client for performing the requested work. At this time, the customer will pay the 10% of the total amount of the tender for the reservation of the requested resources. This payment will be refundable only if it is established that the infrastructure don’t adapt to customer requirements during the testing period .

Prior to formalize the acceptance of the offer by the customer shall have the right to conduct tests on the infrastructure , in order to verify the suitability of the same character for your needs . For these tests will provide the customer with minimum necessary infrastructure required to verify adapting it to the requirements of the applications running configuration. This configuration will be available for 7 business days , such period may be extended if the evolution of the tests recommended . In no case shall the probationary period may be used for the provision of service to a third party.

If the client does not use the allotted time period, ITER will be able to realocate it in another slot , depending on the availability of computing and storage resources .

The client can request backup capabilities for a time agreed between the parties, these capabilities are not available in the standard queue processes. The customer must indicate this in the ” Remarks” service request, and will be taken into account when making the offer.

Base prices published are considered as maximum reference prices, lower prices may be set depending on the demand for services and the particular conditions of the services requested by the customer. In any case, the discount rates will depend on the number of nodes and time to be established in a given time and will be applied equally to all customers who make their request on the duration of these prices-base.